What the warranty covers, by plan
| Plan | Covered | Remedy |
|---|---|---|
| Family member (25,000 credits) | Ultra access for the whole term; start and end dates recorded in the order | Restore access; customer-side email replacement is a separate service |
| Full Family (25,000 credits) | Ultra access for the whole term, subject to the Full Family conditions | Restore access |
| Veo 3 · 100,000 credits | Credits are a pool shared by the whole shop-managed Family, delivered in 25,000-credit batches; the shop refills each batch when it runs out, up to 100,000 credits. The plan ends after 1 month or when all 100,000 credits are used, whichever comes first. The shop tracks credits used from when the bot says “Done”; ask the bot for the usage total. | The plan ends after 1 month or when all 100,000 credits are used, whichever comes first. |
| Veo 3 · 750,000 credits | No warranty terms of its own yet | Ask the bot to confirm the warranty scope in your order before paying |
| Unlimited Credit (1 member) | Plan works during the month | Restore access or replace the account; otherwise refund of unused time |
| Full Family Unlimited Credit | Problems that come from the shop’s account | Restore the plan; otherwise refund of unused time. Problems with your own Gmail are not covered |
| The Personal Ultra 20x 12-month plan (17,000,000 VND, ≈ $658.9) | Covers the service plan with 25,000 monthly credits and 30 TB that are yours, shareable with up to 5 more people; excludes the account and changes Google makes to the plan policies. | Contact the bot if the service plan has a problem. |
What is not covered
- Full Family exclusions: the manager email cannot be accessed to verify the plan; the customer removes the shop’s subscription account from the Family; a disabled manager account is restored after an appeal but the Family has lost Ultra. No fee is charged when service is declined.
- Customer-side email problems on Family member seat plans: an email change is separate support at 50,000 VND per approved change, and the shop may decline it.
- Ineligible Gmail: an address that fails the eligibility rules may not be upgraded and is not covered, so check it before paying.
The 24-hour window on Family member seat plans
After the shop sends the invitation and the bot reports “Done”, join the Family or report a problem within 24 hours. A case left for more than 24 hours is treated as customer-side and follows the email-change terms.
How refunds are calculated
Every refund is based on the unused time of the term. The shop first tries to restore access or arrange a replacement; a refund applies only when that fails.
Practical safety
- The website creates no orders and takes no money; you pay only after the Telegram bot confirms your email is eligible and states the amount.
- Never send a password, OTP or recovery code. The shop invites your Gmail; it never needs to sign in to it.
- Keep the order confirmation with its start and end dates.
- For support, send the order details, the registered email, the time and a screenshot of the error.